Legal Documents

Informal Summary -- StayMapper collects minimal data required for the website to function. If you want to remove any data associated with your account you may request its removal. The content below is the formal version of this information for legal purposes.

This Privacy Notice for StayMapper ("we," "us," or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

• Visit our website at staymapper.com, or any website of ours that links to this Privacy Notice
• Use StayMapper. StayMapper aims to help you narrow down which part of a city would be good for you to stay in, explore, or work from. It does this by providing a map of the city with different districts outlined, and then showing you points of interest in those districts. You can filter the points of interest by category (e.g., restaurants, cafes, bars, etc.) and see their ratings.
• Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at support@staymapper.com.

SUMMARY OF KEY POINTS

This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.

Do we process any sensitive personal information? Some of the information may be considered "special" or "sensitive" in certain jurisdictions, for example your racial or ethnic origins, sexual orientation, and religious beliefs. We do not process sensitive personal information.

Do we collect any information from third parties? StayMapper uses third-party services in order to function, such as database providers, authentication providers, or hosting platforms. From these third parties, we may receive information about you, such as your IP address or your email address. However, We do not collect any personal information from third party data brokers or unrelated third-parties.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. Learn more about when and with whom we share your personal information.

How do we keep your information safe? We have adequate organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Learn more about how we keep your information safe.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.

How do you exercise your rights? The easiest way to exercise your rights is by visiting staymapper.com/account-info, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

Want to learn more about what we do with any information we collect? Review the Privacy Notice in full.

TABLE OF CONTENTS

• 1. WHAT INFORMATION DO WE COLLECT?
• 2. HOW DO WE PROCESS YOUR INFORMATION?
• 3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?
• 4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
• 5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
• 6. HOW LONG DO WE KEEP YOUR INFORMATION?
• 7. HOW DO WE KEEP YOUR INFORMATION SAFE?
• 8. DO WE COLLECT INFORMATION FROM MINORS?
• 9. WHAT ARE YOUR PRIVACY RIGHTS?
• 10. CONTROLS FOR DO-NOT-TRACK FEATURES
• 11. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
• 12. DO WE MAKE UPDATES TO THIS NOTICE?
• 13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
• 14. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short:We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

• email addresses

Sensitive Information. We do not process sensitive information.

Payment Data. We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is handled and stored by Lemon Squeezy. You may find their privacy notice link(s) here: https://www.lemonsqueezy.com/privacy.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In Short:Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

We use Google Analytics to collect information about your use of our Services. Google Analytics collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this site. We use the information we get from Google Analytics only to improve our Services. Google Analytics collects only the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser or by installing the Google Analytics Opt-out Browser Add-on.

Like many businesses, we also collect information through cookies and similar technologies. You can find out more about this in our Cookie Notice: staymapper.com/legal.

The information we collect includes:

• Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called "crash dumps"), and hardware settings).
• Device Information. When you access the Services, technical information related to the device you are using may be automatically collected by underlying infrastructure, such as our hosting provider. This information, often part of standard web server logs, can include details like your IP address, browser type, and operating system. This data is primarily used for maintaining service operation, security, and basic analytics.
• Location Data. We collect imprecise location data based on information such as your IP address. This is necessary for the basic functioning and security of the Services. Technologies like VPNs or proxies might alter the location associated with your IP address, but we automatically receive the IP address used to access our Services. Precise location data (like GPS coordinates) is not collected by our Services.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short:We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To facilitate account creation and authentication and otherwise manage user accounts.We may process your information so you can create and log in to your account, as well as keep your account in working order.
• To deliver and facilitate delivery of services to the user.We may process your information to provide you with the requested service.
• To request feedback.We may process your information when necessary to request feedback and to contact you about your use of our Services.
• To save or protect an individual's vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

In Short:We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.

If you are located in the EU or UK, this section applies to you.

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:

• Consent.We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Learn more about withdrawing your consent.
• Performance of a Contract. We may process your personal information when we believe it is necessary to fulfill our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.
• Legitimate Interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to:
  • Understand how our users use our products and services so we can improve user experience
• Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
  
• Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

If you are located in Canada, this section applies to you.

We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time.

In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:

• If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way
• For investigations and fraud detection and prevention
• For business transactions provided certain conditions are met
• If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim
• For identifying injured, ill, or deceased persons and communicating with next of kin
• If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse
• If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province
• If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records
• If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced
• If the collection is solely for journalistic, artistic, or literary purposes
• If the information is publicly available and is specified by the regulations

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short:We may share information in specific situations described in this section and/or with the following categories of third parties.

We may share your personal information with the following categories of third parties who perform services for us or on our behalf and require access to such information to do that work:

• Cloud Computing Services: We use Cloudflare for website hosting and content delivery. Cloudflare may process IP addresses and other log data as part of providing these services.
• Authentication Services: We use Supabase to manage user authentication, including sending one-time password (OTP) emails. Your email address is shared with Supabase for this purpose.
• Payment Processors: When you make a purchase, payment processing is handled by Lemon Squeezy. While we facilitate the transaction, Lemon Squeezy collects your payment information directly according to their privacy policy. We do not store your full payment details.
• Website Hosting Services: Our website is hosted by Cloudflare.
• Website Analytics: We may use analytics services, such as Cloudflare Analytics, Google Analytics, and Microsoft Clarity, to understand how our Services are used. These services may collect information such as your IP address, browser type, and usage patterns.

We may also need to share your personal information in the following situations:

• Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Legal Obligations. We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
• Vital Interests and Legal Rights. We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short:We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising, including to help manage and display advertisements, to tailor advertisements to your interests, or to send abandoned shopping cart reminders (depending on your communication preferences). The third parties and service providers use their technology to provide advertising about products and services tailored to your interests which may appear either on our Services or on other websites.

To the extent these online tracking technologies are deemed to be a "sale"/"sharing" (which includes targeted advertising, as defined under the applicable laws) under applicable US state laws, you can opt out of these online tracking technologies by submitting a request as described below under section "DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?"

Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice: staymapper.com/legal.

6. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short:We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than twelve (12) months past the start of the idle period of the user's account.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short:We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

8. DO WE COLLECT INFORMATION FROM MINORS?

In Short:We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at support@staymapper.com.

9. WHAT ARE YOUR PRIVACY RIGHTS?

In Short:Depending on your state of residence in the US or in some regions, such as the European Economic Area (EEA), United Kingdom (UK), Switzerland, and Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.

In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision-making. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below.

We will consider and act upon any request in accordance with applicable data protection laws.

If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority.

If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below or updating your preferences.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Opting out of marketing and promotional communications:You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us using the details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:

• Log in to your account settings and update your user account.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.

For detailed information about account deletion, including what data is deleted versus anonymized and subscription requirements, please see our Account Deletion Policy in the dedicated section below on this page.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. For further information, please see our Cookie Notice: staymapper.com/legal.

If you have questions or comments about your privacy rights, you may email us at support@staymapper.com.

10. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.

California law requires us to let you know how we respond to web browser DNT signals. Because there currently is not an industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.

11. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short:If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. More information is provided below.

Categories of Personal Information We Collect

We have collected the following categories of personal information in the past twelve (12) months:

We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:

• Receiving help through our customer support channels;
• Participation in customer surveys or contests; and
• Facilitation in the delivery of our Services and to respond to your inquiries.

Sources of Personal Information

Learn more about the sources of personal information we collect in "WHAT INFORMATION DO WE COLLECT?"

How We Use and Share Personal Information

Learn more about how we use your personal information in the section, "HOW DO WE PROCESS YOUR INFORMATION?"

Will your information be shared with anyone else?

We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Learn more about how we disclose personal information to in the section, "WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?"

We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be "selling" of your personal information.

We have not disclosed, sold, or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. We will not sell or share personal information in the future belonging to website visitors, users, and other consumers.

Your Rights

You have rights under certain US state data protection laws. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law. These rights include:

• Right to know whether or not we are processing your personal data
• Right to accessyour personal data
• Right to correctinaccuracies in your personal data
• Right to request the deletion of your personal data
• Right to obtain a copyof the personal data you previously shared with us
• Right to non-discrimination for exercising your rights
• Right to opt out of the processing of your personal data if it is used for targeted advertising (or sharing as defined under California’s privacy law), the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects ("profiling")

Depending upon the state where you live, you may also have the following rights:

• Right to access the categories of personal data being processed (as permitted by applicable law, including the privacy law in Minnesota)
• Right to obtain a list of the categories of third parties to which we have disclosed personal data (as permitted by applicable law, including the privacy law in California, Delaware, and Maryland)
• Right to obtain a list of specific third parties to which we have disclosed personal data (as permitted by applicable law, including the privacy law in Minnesota and Oregon)
• Right to review, understand, question, and correct how personal data has been profiled (as permitted by applicable law, including the privacy law in Minnesota)
• Right to limit use and disclosure of sensitive personal data (as permitted by applicable law, including the privacy law in California)
• Right to opt out of the collection of sensitive data and personal data collected through the operation of a voice or facial recognition feature (as permitted by applicable law, including the privacy law in Florida)

How to Exercise Your Rights

To exercise these rights, you can contact us by visiting staymapper.com/account-info, by emailing us at support@staymapper.com, or by referring to the contact details at the bottom of this document.

Under certain US state data protection laws, you can designate an authorized agent to make a request on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with applicable laws.

Request Verification

Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. We will only use personal information provided in your request to verify your identity or authority to make the request. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes.

If you submit the request through an authorized agent, we may need to collect additional information to verify your identity before processing your request and the agent will need to provide a written and signed permission from you to submit such request on your behalf.

Appeals

Under certain US state data protection laws, if we decline to take action regarding your request, you may appeal our decision by emailing us at support@staymapper.com. We will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If your appeal is denied, you may submit a complaint to your state attorney general.

California "Shine The Light" Law

California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?"

12. DO WE MAKE UPDATES TO THIS NOTICE?

In Short:Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Revised" date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.

13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at support@staymapper.com

14. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country or state of residence in the US, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please visit: staymapper.com/account-info.

Informal Summary -- StayMapper itself doesn't store cookies on your browser. However, some of the essential services we use might use cookies to function correctly. The content below is the formal version of this information for legal purposes.

This Cookie Policy explains how StayMapper ("we," "us," and "our") uses cookies and similar technologies when you visit our website at https://staymapper.com ("Website"). It explains what these technologies are and why they might be used by third-party services integrated into our Website.

What are cookies?

Cookies are small data files placed on your computer or mobile device when you visit a website. They are widely used to make websites work, or work more efficiently, as well as to provide reporting information or remember user preferences.

Does StayMapper use cookies?

StayMapper itself does not set first-party cookies on your browser for tracking or advertising purposes. Our goal is to minimize data collection.

Third-Party Cookies

While StayMapper does not set first-party cookies, some essential third-party services we use to provide functionality may set their own cookies. These are necessary for the features they provide:

• Authentication (Supabase): We use Supabase for user authentication (logging you in with a one-time password). Supabase may use cookies or similar technologies (like local storage) to manage your login session securely and remember your authentication status. These are essential for accessing account-specific features. You can find Supabase's privacy policy here: https://supabase.com/privacy.
• Image Display (Pexels): We display images sourced from Pexels. Pexels may use cookies or similar technologies, potentially to track image usage or attribution as per their terms. You can find Pexels' policies here: https://www.pexels.com/privacy-policy/ and https://www.pexels.com/terms-of-service/.
• Hosting & Analytics (Cloudflare): Our website is hosted and served via Cloudflare, which may also use cookies for security (e.g., identifying trusted web traffic) and basic analytics. You can review Cloudflare's privacy policy here: https://www.cloudflare.com/privacypolicy/.
• Google Analytics: We use Google Analytics to understand how our Services are used. Google Analytics uses cookies to collect this data. To learn more about how Google uses data when you use our partners' sites or apps, visit www.google.com/policies/privacy/partners/, and to opt out of Google Analytics, visit tools.google.com/dlpage/gaoptout/.
• Microsoft Clarity: We partner with Microsoft Clarity to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

These third-party cookies are governed by the respective privacy and cookie policies of those providers. We do not have direct control over the cookies set by these third parties.

How can I control cookies?

Most web browsers allow you to control cookies through their settings preferences. You can set your browser to refuse cookies or delete certain cookies. Please note that if you choose to block or delete cookies, especially those used by essential services like Supabase, it may impact your ability to use certain features of our Website, such as logging in.

You can usually find these settings in the options or preferences menu of your browser. To understand these settings, the following links may be helpful, or you can use the "Help" option in your browser for more details:

• Cookie settings in Chrome
• Cookie settings in Firefox
• Cookie settings in Safari web and iOS
• Cookie settings in Internet Explorer
• Cookie settings in Edge
• Cookie settings in Opera

How often will you update this Cookie Policy?

We may update this Cookie Policy from time to time to reflect changes in the third-party services we use or for other operational, legal, or regulatory reasons. Please revisit this Cookie Policy regularly to stay informed.

The date at the top of the legal documents indicates when this policy section was last updated.

Where can I get further information?

If you have any questions about our use of cookies or other technologies, please contact us at: support@staymapper.com

Informal Summary -- You can permanently delete your account at any time from your account dashboard. This will remove your personal travel data but preserve anonymized public contributions. You must cancel any active subscriptions first. The content below is the formal version of this information for legal purposes.

Right to Delete Your Account

In accordance with GDPR Article 17 (Right to Erasure) and similar provisions in CCPA and other privacy laws, you have the right to request deletion of your personal data at any time.

You can delete your account directly from your Account Dashboard at any time without needing to contact support.

What Gets Deleted

When you delete your account, the following personal data is permanently removed and cannot be recovered:

• Account Information: Your email address, account profile, and authentication credentials
• Travel History: All cities you've marked as visited
• Country Records: All countries you've tracked
• Travel Timelines: Any custom travel itineraries or timelines you've created
• Preferences: All saved settings and preferences
• Subscription Records: Records of your subscription history (after cancellation)

What Gets Anonymized (Not Deleted)

To preserve the quality of our community-driven platform while respecting your privacy, the following contributions are anonymized rather than deleted:

• City Votes: Your votes for which cities should be added to StayMapper are retained without your user ID
• Feature Requests & Feedback: Your suggestions and votes on the roadmap remain visible but are no longer linked to your account
• Content Quality Ratings: Your thumbs up/down ratings on city descriptions and content are retained anonymously

Rationale: These anonymized contributions help us understand what our community values and improve the platform for all users. Once anonymized, we cannot re-associate this data with you or any individual.

Subscription Requirements

Active Subscriptions: If you have an active premium subscription that will renew, you must cancel it first before deleting your account. This prevents unintended billing after account deletion.

To cancel your subscription:

1. Go to your Account Dashboard
2. Click "Manage Subscription" in the Premium Status section
3. Follow the prompts to cancel your subscription
4. Return to the Account Dashboard to delete your account

Cancelled Subscriptions with Remaining Time: If you've already cancelled your subscription but still have access until the end of your billing period, you can delete your account immediately. We will ensure the subscription does not renew.

Account Deletion Process

1. Navigate to Account Dashboard: Visit staymapper.com/account-info
2. Expand Danger Zone: Scroll to the bottom and expand the "Danger Zone: Delete Account" section
3. Review What Will Be Deleted: Read the detailed list of data that will be permanently removed
4. Cancel Subscription (if applicable): If you have an active subscription, cancel it first
5. Initiate Deletion: Click "Delete My Account Permanently"
6. Confirm: Review the final confirmation modal showing exactly what will be deleted and confirm your decision

Timeframe

Account deletion is processed immediately and irreversibly. There is no grace period or recovery option. Once you confirm deletion:

• You are immediately signed out
• Your personal data is deleted from our active databases within seconds
• Backup systems are purged during the next backup cycle (within 30 days)

After Deletion

Once your account is deleted:

• You cannot log back in with your previous email address
• Your travel data cannot be recovered
• To use StayMapper again, you must create a new account and rebuild your travel history
• If you had a subscription, no further charges will occur

Legal Basis

This deletion policy is designed to comply with:

• GDPR Article 17: Right to Erasure ("Right to be Forgotten") for EU residents
• CCPA Section 1798.105: Right to Deletion for California residents
• Other U.S. State Privacy Laws: Similar deletion rights in Virginia, Colorado, Connecticut, and other states

Exceptions

We may retain minimal information if required by law, such as:

• Financial transaction records required for tax or accounting purposes (typically 7 years)
• Records necessary to comply with legal obligations or resolve disputes
• Anonymized data that cannot be re-identified to you

Questions or Assistance

If you need help with account deletion or have questions about this policy, please contact us at support@staymapper.com.

Last Updated: November 7, 2025

Informal Summary -- These terms outline the rules for using StayMapper. Use the site for exploring cities and learning about different areas, don't misuse it. We own the service; you are allowed to use it for personal purposes. It's free during beta but might have paid options later. Even though efforts are made to ensure the information provided is accurate, the service is 'as is' with limited liability. The content below is the formal version of this information for legal purposes.

Last Updated: April 29th, 2025

1. Introduction

These Terms of Service ("Terms") govern your access to and use of the StayMapper website and services ("Services") provided by StayMapper ("we," "us," or "our"). By accessing or using the Services, you ("User" or "you") agree to be bound by these Terms and our Privacy Policy, available above. These Terms are effective as of the date you first access the Services. The Services are currently offered for free during the website's beta phase.

2. Terms of the agreement

These Terms define the conditions under which you may use the Services. You agree to use the Services only for their intended purposes, such as exploring city information, viewing maps and points of interest, utilizing features like voting and feedback, and managing your account. You must comply with all applicable laws and regulations and these Terms. We agree to provide the Services as described, subject to these Terms.

3. Definitions

• Services: Refers to the StayMapper website, including its features, content, and functionality, such as map displays, city overviews, quick facts, user authentication, voting, and feedback mechanisms.
• User: Any individual accessing or using the Services.
• Content: Includes all data presented through the Services, such as map tiles, boundary data, points of interest, city/district descriptions, images, user-submitted feedback, and other information.
• Account: The user profile created via email and one-time password (OTP) verification to access certain features like voting.
• Feedback: Any suggestions, comments, votes (thumbs up/down), or other information submitted by Users through the Services.

4. License grant

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services solely for your personal, non-commercial use.

5. Customer responsibilities

You agree to:

• Use the Services in compliance with all applicable laws and these Terms.
• Provide an accurate email address for Account creation and maintain the security of access to that email account.
• Not engage in unauthorized scraping, data mining, reverse engineering, or disruption of the Services.
• Respect the licensing terms of underlying data sources (e.g., OpenStreetMap, boundary data sources) where applicable.
• Be solely responsible for your interactions and reliance on the Content provided.

6. Ownership and restrictions

We retain all right, title, and interest in and to the Services, including the underlying technology, design, and any Content created or aggregated by us. Content sourced from third parties (e.g., map tiles, boundary data, images) is subject to their respective licenses. By submitting Feedback, you grant us a worldwide, perpetual, irrevocable, royalty-free license to use and incorporate such Feedback into the Services without any obligation or compensation to you. You agree not to copy, modify, distribute, sell, lease, or create derivative works based on the Services or Content, except as expressly permitted by these Terms or applicable law.

7. Orders and Payments

The Services are currently provided free of charge during the beta phase. We reserve the right to introduce fees for certain features, premium content, or subscription plans in the future.

Should fees be introduced, all payments will be processed securely through our third-party payment processor, Lemon Squeezy. By making a purchase, you agree to provide your payment information directly to Lemon Squeezy and are subject to their terms of service and privacy policy. We do not store your full payment card details.

Any applicable fees, payment schedules, billing cycles, and taxes will be clearly communicated at the point of purchase or subscription.

8. Term and termination

These Terms commence upon your first use of the Services and continue until terminated. You may terminate these Terms by ceasing use of the Services and requesting deletion of your Account as described in the Privacy Policy (sections 9 & 14). We may suspend or terminate your access to the Services at any time for any reason, including violation of these Terms, without prior notice. Provisions related to ownership, disclaimers, liability limitations, indemnification, and governing law shall survive termination. Accounts may be deactivated after 12 months of inactivity as per the Privacy Policy (section 6).

9. Service level agreement

The Services are provided on an "as is" and "as available" basis. We do not guarantee specific uptime, availability, response times, or the accuracy, completeness, or reliability of the Content (which comes from various sources, including AI assistance). Support is provided on a best-effort basis, primarily via email at support@staymapper.com. We may perform maintenance or updates without prior notice.

10. Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT THE CONTENT WILL BE ACCURATE OR RELIABLE. YOUR USE OF THE SERVICES AND RELIANCE ON ANY CONTENT IS AT YOUR SOLE RISK.

11. Limitations of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL STAYMAPPER OR ITS OWNER/OPERATOR BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (a) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES; (b) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES; (c) ANY CONTENT OBTAINED FROM THE SERVICES; OR (d) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT. IN NO EVENT SHALL OUR AGGREGATE LIABILITY EXCEED THE GREATER OF ZERO DOLLARS (USD $0.00) OR THE AMOUNT YOU PAID US, IF ANY, IN THE PAST TWO MONTHS FOR THE SERVICES GIVING RISE TO THE CLAIM.

12. Indemnification

You agree to defend, indemnify, and hold harmless StayMapper and its owner/operator from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorney's fees, arising out of or in any way connected with (a) your access to or use of the Services; (b) your violation of these Terms; or (c) your violation of any third-party right, including any intellectual property right or privacy right.

13. Confidentiality

We will handle your personal information (primarily your email address for authentication) in accordance with our Privacy Policy. You agree to keep confidential any non-public information about the Services that you may obtain.

14. Arbitration

Any dispute arising from or relating to these Terms or the Services shall be resolved through final and binding arbitration conducted in Travis County, Texas, rather than in court, except that you may assert claims in small claims court if your claims qualify. The arbitration will be conducted by a single arbitrator under the rules of the American Arbitration Association. You agree to waive any right to participate in a class action lawsuit or class-wide arbitration. You will be responsible for paying any filing, administrative, and arbitrator fees associated with initiating the arbitration, as set forth in the applicable arbitration rules.

15. Notice

Notices to StayMapper should be sent by email to support@staymapper.com. We may provide notices to you via the email address associated with your Account or by posting notices on the Services website.

16. Force majeure

We shall not be liable for any failure to perform our obligations hereunder where such failure results from any cause beyond our reasonable control, including, without limitation, mechanical, electronic, or communications failure or degradation, acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, or strikes.

17. Governing law

These Terms shall be governed by and construed in accordance with the laws of Travis County, Texas, without regard to its conflict of law principles.

18. Entire agreement

These Terms, together with the Privacy Policy and Cookie Policy, constitute the entire agreement between you and StayMapper regarding the Services and supersede all prior agreements or understandings, whether written or oral. Any amendments must be in writing and signed by both parties or posted by us on the Services.

19. Acceptance and signatures

By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. Your continued use of the Services constitutes acceptance of any future modifications to these Terms. No physical signature is required.

Informal Summary -- Data on this website should be used with your own judgment. The content below is the formal version of this information for legal purposes.

Data Disclaimer

StayMapper provides information about cities and neighborhoods based on various data sources, including open source datasets, government datasets, user-generated datasets, and content generated by artificial intelligence (AI).

While we strive to ensure the accuracy and reliability of the information presented, we cannot guarantee its completeness or correctness.

Some of the data on this website is inherently subjective, may not be accurate, or may be offensive to you.

Boundaries and points of interest may not be up to date or may not reflect the latest changes in the real world. Political/Geopolitical disputes may apply to data featured on this website.

The data may be subject to change and should not be solely relied upon for making decisions. Users are encouraged to verify any critical information independently before acting on it.

We are not liable for any damages that result from using this data.